Al-qaisariya Store carries out the customer’s order with high quality and distinguished materials, and the customer chooses all the details of the order (color, with or without a belt, height, size), as the shoes are manufactured and designed specifically for him, and therefore there are no shoes ready to be replaced with another shoe, and if the customer wants to return The order has the right to the following :

* It takes a period of one to five days for the product to be shipped to the customer after he pays.

* If the customer is not satisfied with the product, he has the right to return it within one day and it must be unused and in its original condition.

*50 percent of the value paid will be refunded.

* The customer must verify the sizes and details before completing the order.

* The customer bears all shipping costs and any financial costs resulting from the return.

* Refund shipping fee is 38 riyals.

In the event of a return request, the process of returning the amount to the customer takes from one to twelve days after the store receives the shoes from the customer

- One day after the customer receives the order, the customer has no right to demand anything from Al-Qaisariya Trading Establishment .

Privacy Policy:

All personal data of the customer, such as his address, mail, mobile number, and shipping address, which the customer provides to us, are confidential and cannot be disclosed for purposes other than shipping and communicating with the customer through us if there is any matter in our estimation that requires communication with the customer.